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Service Delivery Manager | Indianapolis, IN

Job Description

Your Purpose:
We are looking for a customer-centric Service Delivery Manager (SDM) to join our Services & Analytics team. The SDM is a high-energy change agent, who is passionate and results-oriented with a consultative and analytical mentality.  Our SDM’s are responsible for ensuring client success within our service offerings including project management, business process analysis, and operational account management.  These valuable contributors serve as leaders dedicated to exceptional results and effective management to deliver quality service with cross-functional teams.  

How we will make an impact:
hc1 is focused on improving lives with high-value care. Our unique machine learning algorithms transform laboratory data into personalized healthcare insights. As an AWS Partner Network organization, our cloud-based software organizes live data (including lab results, genomics, and medications) to deliver solutions that ensure the right patient gets the right test and the right prescription.



  • Be a strategic business partner with clients, able to understand how a project fits within a clients overall strategic goals


  • Develop a detailed project plan to track progress and maintain control on project scope, schedule and cost


  • Direct hc1 resources to ensure that all projects are delivered to specification and on-time


  • Own internal and external communications, identifying when escalation is necessary with both hc1 and client organizations


  • Perform risk management and measure project performance using appropriate systems, tools and techniques


  • Create and maintain comprehensive project documentation


  • Direct management of customer activation and other projects collaborating with other hc1 teams


  • Recommends changes or policies to increase department effectiveness and customer satisfaction


  • Must be prepared for some travel (20%)


  • Extensive understanding of project management principles, methods and techniques


  • BS degree or higher with focus on Business Administration or Technology – or equivalent work experience


  • PMP certification is preferred, but not required


  • Relative technical background, with understanding or hands-on experience in software development and web technologies


  • Must be self-motivated, organized and analytical; with a proven track record in managing implementation projects


  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and technology span


  • Capable of rapid technology intake


  • Must be able to communicate professionally in verbal and written conversations, and in the production of project documents