Sharpen Technologies Expands Leadership Team

INDIANAPOLIS – Indianapolis-based software company Sharpen Technologies says it has expanded its leadership team as the company undergoes growth. The company, which developed an omnichannel cloud contact center platform, has promoted Traci Shaw to chief financial officer and Adam Settle to chief experience officer.

Sharpen says it recorded a 100% increase in revenue and a 40% increase in new bookings last year. The firm works with companies to improve their customer service responses through its technology.

Shaw joined Sharpen in 2019 after spending 20 years at Genesys, located in Indianapolis. Settle is assuming the role as CXO, a newly created position for the company, where he will work closely with customers.

“We have always differentiated ourselves from our competitors with our high-touch, hands-on approach to customer service,” said Settle. “My goal is to build on this model and continue to strategize with customers, prospects, and partners to guarantee they get the most bang from our products while also experiencing the greatest return on their investments.”

Settle previously works at Apple and Angie’s List.

Last month, the company was named to the Indiana Chamber of Commerce’s Best Places to Work list.